Conditions
Deadline Extension: If you need to extend the deadline for placing an order beyond November 21, you can do so by paying a rush fee, extending the deadline to November 27. This condition applies only to DreambooksPro orders.
Rush Fee: For DreambooksPro orders, the rush fee will be disabled from
November 17 and will become available again once production times return to normal, starting
January 16, 2027.
Note: The rush fee is used to ensure that your orders are placed within the applicable deadlines and does not represent a reduction in production time.
Order Payments: Orders must be placed and paid for by the dates mentioned above to be eligible for shipment before Christmas. We recommend using automatic payment methods whenever possible. Orders will only enter production once payment has been confirmed.
Variable Production Times: For DreambooksPro, standard production times for orders placed from November 17 onwards may not be met. Christmas products will maintain their standard production times, but regular production times will only be guaranteed again for orders placed from January 9, 2027.
Repairs: Product repairs requested by customers will not be carried out between November 23 and January 15, 2027.
Sample Orders: Sample orders will be available during this period and will follow the production deadlines established for the Christmas season.
Important: After 22nd November, Christmas product orders should be placed separately from other DreambooksPro products to ensure they can be shipped before Christmas. Otherwise, they will be shipped after this date.
Shipment before Christmas cannot be guaranteed for orders placed after the deadlines stated above.
All deadlines and conditions are managed by our Production Laboratory, which operates according to the Portugal, Lisbon time zone (GMT+1).
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