How can we help you?

Before you contact us, please explore our FAQ's which provide answers to the most frequently asked questions. Here are some of them:
1.How do I start working with DreambooksPro?
To work with DreambooksPro you should register as a professional photographer on our website. Visit the "Register" page, fill in your details and upload the requested documents for validation. Registration may take up to 72 hours to be approved by our team.
2.How can I install the software?
To install the software you must go to the "Order" page on our website. On that page you will find a detailed explanation about the software and also the links to download it according to the type of operating system you use.
3.How can I check the status of my order?

To check the status of your order, go to the "Order Status" page in the "Help" menu. Simply enter your order number and you will be able to see the various production statuses.

To speed up the process you should include in the email:
  • Order number;
  • Photographs of the anomaly and a brief description of the inconsistency detected;
  • Photographs of the package received with details of the corners or possible marks that show any damage caused by transport.
4.How can I access the price list?
The price list is available on our software "DreambooksPro Express". To consult it and, consequently, use our paging and ordering software, you must register on our website.
5.I have a problem with my order, what should I do?
DreambooksPro orders are always validated by the quality control department in several phases of production. If you have received your order with any inconsistency we ask you to contact, within 24 hours after receiving the order, by email.
Consult other frequently asked questions here


Customer Support

If you haven't found the answer to your question or need help with any problems you may have with your order, our customer support team is available to answer your questions Monday to Friday from:
(New York): 04:00 am to 7h30 am - 9h30am to 12am
Quick answer
Response within 48h
Average waiting time 15 min
English (EN)
(+351) 965 643 385
Average waiting time 15 min
English (EN)
(+351) 965 643 385


General contacts

Commercial Representative
When you start working with us you have a sales manager at your disposal to help you with your business. You should talk to him/her if you have any doubts about the products that best suit your style and needs.
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Do you want to be our partner or do you need some support? Send us all the details, website or social networks that we will respond as soon as possible.
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Contact us


Lab - Europe
Rua Futebol Clube do Porto
nº 874 4630-203 Marco de Canaveses
Porto • Portugal

(+351) 255 539 240

Lab/Office - Brasil
Zona Industrial de Tuías Rua 2,
nº 90 4630-489 Marco de Canaveses
Porto • Portugal

(+351) 255 539 240

Office - Spain
Rua José Agostinho, nº 450 • Remanso
Campineiro Hortolândia • São Paulo • 13184-510 • Brasil

(+55) 19-993 175 678

HQ - Europe
Calle Colon, 19 Bajo
36700 Tui • Pontevedra

(+34) 676 898 980

(+351) 255 539 240
(+34) 676 898 980
(+33) 062 870 3859
(+351) 965 643 516
Portuguese BR
(+55) 19-993 175 678
(+351) 965 643 385
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