DreambooksPro - Contacts - DreambooksPRO USA

Support

Contacts

Communication

How can we help you?

Before you contact us, please explore our FAQ's which provide answers to the most frequently asked questions. Here are some of them:

1.How do I start working with DreambooksPro?

To work with DreambooksPro you should register as a professional photographer on our website. Visit the "Register" page, fill in your details and upload the requested documents for validation. Registration may take up to 72 hours to be approved by our team.

2.How can I install the software?

To install the software you must go to the "Order" page on our website. On that page you will find a detailed explanation about the software and also the links to download it according to the type of operating system you use.

3.How can I check the status of my order?

To check the status of your order, go to the "Order Status" page in the "Help" menu. Simply enter your order number and you will be able to see the various production statuses.

To speed up the process you should include in the email:

Order number;
Photographs of the anomaly and a brief description of the inconsistency detected;
Photographs of the package received with details of the corners or possible marks that show any damage caused by transport.

4.How can I access the price list?

The price list is available on our software "DreambooksPro Express". To consult it and, consequently, use our paging and ordering software, you must register on our website.

5.I have a problem with my order, what should I do?

DreambooksPro orders are always validated by the quality control department in several phases of production. If you have received your order with any inconsistency we ask you to contact, within 24 hours after receiving the order, by email.

Consult other frequently asked questions here

Visit FAQ's

Support

Customer Support

If you haven't found the answer to your question or need help with any problems you may have with your order, our customer support team is available to answer your questions Monday to Friday from:
04:00am - 7:30am(EFT)
09:00am - 11h30am(EFT)

WEB CHAT

Quick answer

E-MAIL

Response within 48h

SEND

PHONE

Average waiting time 15 min

English (EN)
(+351) 965 643 385

Average waiting time 15 min

English (EN)
(+351) 965 643 385

Eastern Standard Time
04:00am - 7:30am
09:00am - 15:30pm

Support

General contacts

JOANA PEREIRA

Contact: + (351) 965 643 087
Hours:
Eastern Standard Time
8:00am - 05:00pm

Zones:

Connecticut(CT) Delaware(DE) District of Columbia(DC) Florida(FL) Georgia(GA) Indiana(IN) Kentucky(KY) Maine(ME) Maryland(MD) Massachusetts(MA) Michigan(MI) New Hampshire(NH) New Jersey(NJ) New York(NY) North Carolina(NC) Ohio(OH) Pennsylvania(PA) Rhode Island(RI) South Carolina(SC) Vermont(VT) Virginia(VA) West Virginia(WV)

JOANA RODRIGUES

Contact: + (351) 924 189 928
Hours:
Central Time Zone - 8am - 5pm
Mountain Time Zone - 7am - 4pm
Pacific Time Zone - 6am - 3pm

Zones:

Alabama(AL) Alaska(AK) Arizona(AZ) Arkansas(AR) California(CA) Colorado(CO) Idaho(ID) Illinois(IL) Iowa(IA) Kansas(KS) Louisiana(LA) Minnesota(MN) Mississippi(MS) Missouri(MO) Montana(MT) Nebraska(NE) Nevada(NV) New Mexico(NM) North Dakota(ND) Oklahoma(OK) Oregon(OR) South Dakota(SD) Tennessee(TN) Texas(TX) Utah(UT) Washington(WA) Wisconsin(WI) Wyoming(WY)

Partnerships

Do you want to be our partner or do you need some support? Send us all the details, website or social networks that we will respond as soon as possible.

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